Frequently Asked Questions
Everything you need to know about shopping with Kim Minh
What is the typical delivery timeframe for my order?
Standard shipping usually takes 3-5 business days within the metropolitan area, while express shipping options are available for delivery within 1-2 business days.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal or visit any Kim Minh boutique.
How do I ensure I am choosing the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your fabrics sustainably sourced?
At Kim Minh, we prioritize quality and ethics. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel to reduce our environmental footprint.